Our Commitment to Your Privacy
Freedom Capital Solutions (ABN [Insert ABN]) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Personal Information We Collect
We may collect the following types of personal information: your full name, date of birth and contact details (phone, email, address); employment and income details; assets, liabilities and credit history; property information; tax file number (where required for certain loan products); and any other information you provide in connection with a loan application or consultation.
How We Collect Your Information
We collect personal information directly from you — through our website contact form, consultation booking forms, phone calls, emails and in-person meetings. We may also collect information from third parties such as lenders, credit reporting agencies, real estate agents and your accountant or solicitor (where you have authorised us to do so).
Why We Collect Your Information
We collect your personal information to: assess your eligibility for credit products; provide you with mortgage broking services and loan recommendations; prepare and submit loan applications on your behalf; comply with our obligations under the National Consumer Credit Protection Act 2009; communicate with you about your loan; and improve our services.
Who We Share Your Information With
We may share your personal information with: lenders and credit providers as part of the loan application process; our aggregator or licensee for compliance and record-keeping purposes; credit reporting agencies; and government agencies where required by law. We do not sell your personal information to third parties.
Overseas Disclosure
We do not routinely disclose your personal information to overseas recipients. If this becomes necessary, we will ensure it is handled in accordance with the Australian Privacy Principles.
Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Your information is stored securely in encrypted systems. We retain your information for as long as required to fulfil the purposes for which it was collected, or as required by law.
Access and Correction
You have the right to request access to the personal information we hold about you, and to request correction of any inaccurate information. To make a request, contact us at lending@freedomcap.com.au. We will respond within 30 days.
Complaints
If you believe we have breached your privacy, please contact us at lending@freedomcap.com.au. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
Contact Us
For any privacy-related enquiries, contact Freedom Capital Solutions at: lending@freedomcap.com.au | +61 0411 100 287 | Adelaide and Melbourne, Australia.
